Return policy

Returns

All products are unique and produced only upon request. The customer places an order, then production is started for that order. Which means that returns and exchanges are not supported if the customer ordered the wrong size, color, or simply changed their mind.

However, in case of a damaged product or a manufacturing error, Eazy Empire LLC offers a free reprint or a refund if you contact us within 30 days of product delivery. Please get in touch with our team  and provide a clear photo showing the issue.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded a STORE CREDIT for the amount of your purchase. If more than 15 business days have passed since we’ve approved your return, please contact us at eazyempirellc@gmail.com.

 

 

 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at eazyempirellc@gmail.com. Please note that returns will need to be sent to the following address:

Eazy Empire LLC

600 N. Broad Street #1194

Middletown, DE 19709

 

 

 

 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Once your return is accepted your refund will be returned to you in the form of STORE CREDIT.

You can always contact us for any return question at eazyempirellc@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.